Terms of Service

ChatMummy is an AI-powered sales assistant that connects to WhatsApp to answer customer enquiries, provides a shared team inbox, and lets your team take over conversations when needed. We may update, improve or change features from time to time.

You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information and are responsible for the conduct of every user you invite to your workspace.

• Paid plans are billed monthly and include a set number of AI conversations. Additional AI conversations are billed at RM1.00 each.
• An “AI conversation” is one 24-hour back-and-forth between the AI and a single customer’s phone number, regardless of how many messages are exchanged in that window.
• Group chats, broadcasts, internal team chats, internal notes, testing and conversations handled by your human team without the AI are not billed as AI conversations.
• Fees are non-refundable except where required by law. You can upgrade, downgrade or cancel your plan at any time; changes take effect from the next billing cycle.

You agree not to use ChatMummy to:

• Send spam, unsolicited bulk messages or unlawful content.
• Violate WhatsApp’s or Meta’s terms, policies or messaging rules.
• Infringe the rights of others, or send deceptive, harmful or abusive content.
• Attempt to disrupt, reverse-engineer or gain unauthorised access to the service.

You are responsible for the content in your knowledge base and the messages sent on your behalf, and for obtaining any consent required to contact your customers.

ChatMummy relies on WhatsApp and other third-party services. Your use of WhatsApp is also subject to Meta/WhatsApp’s terms. We are not responsible for outages, changes or suspensions caused by those third-party platforms.

ChatMummy generates replies automatically from the information you provide. While we work to keep replies accurate, AI output may contain errors. You are responsible for reviewing and, where appropriate, supervising AI conversations, especially before confirming prices, bookings or commitments to customers.

ChatMummy and its software, branding and content remain our property. Your business data and knowledge base content remain yours. You grant us the limited right to process that content solely to provide the service.

The service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, ChatMummy is not liable for indirect, incidental or consequential losses, or for lost profits or sales, arising from your use of the service. Our total liability is limited to the fees you paid in the three months before the event giving rise to the claim.

You may stop using ChatMummy at any time. We may suspend or terminate access if you breach these terms or use the service in a way that creates risk or legal exposure for us or others.

These terms are governed by the laws of Malaysia, and any disputes are subject to the jurisdiction of the Malaysian courts.

Questions about these terms? Email contact@evin2u.com or message us on WhatsApp at 011-2410 2070.