Privacy Policy

ChatMummy is an AI-powered WhatsApp sales assistant operated by ChatMummy, based in Malaysia. If you have any questions about this policy or your data, contact us at contact@evin2u.com or on WhatsApp at 011-2410 2070.

We collect the following categories of information:

• Contact & account data — your name, business name, email, phone number and login credentials when you sign up or contact sales.
• WhatsApp conversation data — messages exchanged between your business, your customers and the AI, so we can generate replies, provide the shared inbox and improve accuracy for your account.
• Knowledge base content — the prices, FAQs, promotions and policies you provide to train your AI.
• Usage & device data — pages visited, actions taken, IP address, browser and device type, collected automatically.
• Billing data — plan, conversation volume and payment details handled through our payment providers.

Our website uses cookies and similar technologies for essential functionality and to understand how the site is used. This includes:

• Google Analytics — to measure traffic and how visitors use the site.
• Google Ads — to measure the performance of our advertising and attribute conversions such as WhatsApp clicks.
• Meta Pixel — to measure and optimise our Facebook and Instagram advertising.

These providers may set their own cookies and process data as independent controllers under their own privacy policies. You can control cookies through your browser settings, and opt out of personalised ads via Google and Meta.

We use personal data to:

• Provide, operate and secure the ChatMummy service.
• Generate AI replies and route conversations to your team.
• Process payments and manage your subscription.
• Respond to enquiries and provide support.
• Measure and improve our website, product and advertising.
• Comply with legal obligations.

ChatMummy connects to WhatsApp to send and receive messages on your behalf. Your use of WhatsApp is also governed by the terms and privacy policies of Meta/WhatsApp. We share data with service providers who help us run ChatMummy — including cloud hosting, AI model providers and payment processors — only as needed to deliver the service, and under appropriate confidentiality obligations.

We keep personal data for as long as your account is active and as needed to provide the service, then for as long as required to meet legal, tax and accounting obligations. You can ask us to delete your account data at any time, subject to those obligations.

Under the PDPA you have the right to access and correct your personal data, to withdraw consent, and to limit how your data is processed. To exercise any of these rights, contact us at contact@evin2u.com.

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to keep your data safe.

We may update this policy from time to time. Material changes will be reflected by updating the “last updated” date above. Your continued use of ChatMummy after changes take effect constitutes acceptance of the updated policy.

Questions about your privacy? Email contact@evin2u.com or message us on WhatsApp at 011-2410 2070.